Understanding Volunteer Rights and Compensation
While paid workers are generally aware of their rights to workers compensation, many volunteers injured during their duties are unsure if they can claim for medical expenses or lost wages. PK Simpson can clarify your rights as an injured volunteer.
Defining Volunteers and Their Legal Rights
A volunteer is someone who gives their services for free, even though some volunteers might receive a small reward for their efforts, such as travel costs, food or other benefit. Both paid workers and those working on a voluntary basis have a right to be safe at work, including physical and mental health protections.

Workers’ Compensation for Volunteers
Coverage Under Workers’ Compensation Schemes
In some workers’ compensation schemes across Australia, volunteers are excluded from the definition of ‘worker’, as well as from the conditions used by insurers to decide on the cost of premiums. Complex situations can arise when volunteers occasionally take on paid employment duties or receive reimbursements.
State-Specific Protections
The Australian Work Health and Safety Act (WHS) recognises some volunteers as workers and protects both their physical and mental health while engaged in volunteering duties. For example, in NSW, State Legislation provides specific coverage for volunteer bushfire brigade members under the Workers Compensation Act 1987.
Public Liability Claims for Volunteers
Understanding Public Liability Cover
When workers’ compensation legislation doesn’t apply, volunteer organisations often have public liability insurance to cover compensation payable if a duty of care is breached and an injury occurs. Many individual homeowners also have home insurance that includes public liability cover for volunteers working on their property.
Duty of Care Obligations
Volunteer organisations have a duty of care to protect the health and safety of anyone who enters their premises, including:
- Volunteers
- Paid workers
- Part-time workers
- Community members

Making a Claim After Being Injured While Volunteering
Steps to Take When Injured
If you suffer injuries during volunteer work:
- Seek immediate medical treatment
- Report the injury to the organisation
- Document all medical expenses
- Investigate available compensation options
- Consider seeking legal advice
Available Compensation Options
Depending on your situation, you may be eligible for:
- Weekly payments for lost wages
- Coverage of medical expenses
- Public liability claim benefits
- Workplace injury rehabilitation support
- Property damage compensation
Support for Volunteer Organisations
Insurance Requirements
Most organisations supporting volunteers should maintain:
- Public liability insurance
- Volunteer insurance coverage
- Appropriate health and safety policies
- Injury prevention measures
Best Practices For Organisations
Organisations should:
- Provide the same protections to volunteers as paid workers
- Maintain proper insurance coverage
- Implement safety protocols
- Keep proper documentation

Seeking Further Information and Support
For businesses and volunteers needing further information about compensation claims and legal rights, it’s important to:
- Contact relevant volunteer organisations
- Consult with legal professionals
- Review applicable insurance policies
- Understand state-specific regulations

Legal Support For Volunteers
Working with experienced legal professionals can help:
- Navigate compensation options
- Understand available benefits
- Process workers compensation claims
- Handle negligence claims
- Secure appropriate compensation
Remember, while volunteers give their time freely to worthy causes, they shouldn’t have to pay from their own pockets for injuries sustained while volunteering. Understanding your rights and available protections is crucial for all volunteers and volunteer organisations.
References:
- http://workplaceohs.com.au/legislation/commonwealth-legislation
- https://www.safeworkaustralia.gov.au/volunteer-peak-bodies